OTTO Care ensures your automated workforce is always healthy
OTTO Care gives you peace of mind through software and hardware support to keep your fleet and materials moving.
Maximize ROI and minimize TCO with OTTO Care
- Extend the life of your fleet with proactive maintenance
- Realize future value from powerful new software features
- Stay protected from unforeseen repair costs
- Gain cost predictability with fixed annual billing
- Keep focused on core operations with OTTO experts by your side
OTTO Care Support provides flexible options that fit your flow
OTTO Care Lite
Designed for non-mission-critical applications, you’ll get access to powerful tools, training material, and more.
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Direct email technical support
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On-demand tools and resources via OTTO Support Center
OTTO Care Plus
Protect production-critical processes to keep your fleet producing and processes moving.
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24×5 support
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Live phone and email support
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Fast response times
OTTO Care Pro
Mission-critical protection including proactive and preventative support.
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24×7 support
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On-site maintenance and repair
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Fastest response times
OTTO Care Plan Comparison
| Features | OTTO Care Upgrade | OTTO Care Lite | OTTO Care Plus | OTTO Care Pro |
|---|---|---|---|---|
| Access to the Latest OTTO Software Releases |
|
no | no | no |
| Access to OTTO Support Centre | no |
|
|
|
| Email Technical Support | no |
8 a.m. to 5 p.m. EST Mon. – Fri. |
24hrs, 5 days a week Mon. – Fri. |
24hrs, 5 days a week Mon. – Fri. |
| Phone Technical Support | no | no |
24hrs, 5 days a week Mon. – Fri. |
24hrs, 7 days a week Mon. – Sun. |
| Powertrain Parts Coverage | no | no |
|
|
| Priority On-Site Repair Beyond 1-Year Standard OTTO Warranty | no | no | no |
|
| Priority On-Site Fleet Maintenance | no | no | no |
|