OTTO Care ensures your automated workforce is always healthy

OTTO Care gives you peace of mind through software and hardware support to keep your fleet and materials moving.

OTTO Care Upgrade and OTTO Care Support will keep your AMRs running at maximum productivity

The latest OTTO software and powerful new features

OTTO Care Upgrade will give you access to the latest releases across the full suite of powerful OTTO software.

Live technical support and on-demand tools and training

Proactive maintenance and mission-critical on-site repair

OTTO Care Upgrade will give you access to the latest releases across the full suite of powerful OTTO software.

OTTO Care Support will give you access to the OTTO Support Center — home to a vast library of support articles, guides, release notes, training, and more. With OTTO Care Pro, receive annual hardware and software maintenance for every OTTO vehicle in your fleet.

Maximize ROI and minimize TCO with OTTO Care

  • Extend the life of your fleet with proactive maintenance
  • Realize future value from powerful new software features
  • Stay protected from unforeseen repair costs
  • Gain cost predictability with fixed annual billing
  • Keep focused on core operations with OTTO experts by your side
Factory Scene Roi Squooshed

OTTO Care Support provides flexible options that fit your flow

OTTO Care Lite

Designed for non-mission-critical applications, you’ll get access to powerful tools, training material, and more.

  • Direct email technical support

  • On-demand tools and resources via OTTO Support Center

OTTO Care Plus

Protect production-critical processes to keep your fleet producing and processes moving.

  • 24×5 support

  • Live phone and email support

  • Fast response times

OTTO Care Pro

Mission-critical protection including proactive and preventative support.

  • 24×7 support

  • On-site maintenance and repair

  • Fastest response times

OTTO Care Plan Comparison

Features OTTO Care Upgrade OTTO Care Lite OTTO Care Plus OTTO Care Pro
Access to the Latest OTTO Software Releases yes no no no
Access to OTTO Support Centre no yes yes yes
Email Technical Support no 8 a.m. to 5 p.m. EST
Mon. – Fri.
24hrs, 5 days a week
Mon. – Fri.
24hrs, 5 days a week
Mon. – Fri.
Phone Technical Support no no 24hrs, 5 days a week
Mon. – Fri.
24hrs, 7 days a week
Mon. – Sun.
Powertrain Parts Coverage no no yes yes
Priority On-Site Repair Beyond 1-Year Standard OTTO Warranty no no no yes
Priority On-Site Fleet Maintenance no no no yes