OTTO CARE
Find peace of mind with 24/7 support
Maintaining your fleet doesn't have to be stressful. OTTO offers end-to-end technical support for every facility, whether you’re launching your first AMR or deploying hundreds.
Get the most out of your AMR investment
Minimize your total cost of ownership with a support plan that keeps your fleet running at its best.
Stay protected from unforeseen repair costs
Gain cost predictability with fixed annual billing
Maximize value through managed software upgrades
WHAT'S INCLUDED
We'll be there, whenever you need us
OTTO CARE PLANS
Support plans that scale with your needs
OTTO Care Lite
Support non-critical applications with quick email resolutions and resources on demand.
9/5 support Email support On-demand tools and resources via OTTO Support Center
BEST VALUE
OTTO Care Plus
Protect production-critical processes with email and phone support on weekdays, and response times as fast as four hours.
24/5 support Live phone and email support Fast response times On-demand tools and resources via OTTO Support Center
OTTO Care Pro
Protect mission-critical processes with proactive maintenance, around-the-clock email and phone support, and response times as fast as 30 minutes.
24/7 support Live phone and email support Fastest response times On-site maintenance and repair On-demand tools and resources via OTTO Support Center
Compare plans
Swipe
| OTTO Care Lite | OTTO Care Plus | OTTO Care Pro | |
|---|---|---|---|
Access to OTTO Support Center | |||
Email Technical Support | 8 a.m. to 5 p.m. ET, Monday to Friday | 24 hours, Monday to Friday | 24 hours, Monday to Sunday |
Phone Technical Support | 24 hours, Monday to Friday | 24 hours, Monday to Sunday | |
Powertrain Parts Coverage | |||
Priority On-Site Repair Beyond 1-Year Standard OTTO Warranty | |||
Priority On-Site Fleet Maintenance |
Not sure which plan is right for you?
Tell us about your facility's needs to get a personalized recommendation or read the OTTO Care Brochure for a full list of features.
