OTTO Care ensures your automated workforce is always healthy

OTTO Care gives you peace of mind through software and hardware support to keep your fleet and materials moving.

Extend your team
Improve responsiveness
Maximize uptime

The latest OTTO software and powerful new features

With OTTO Care, you’ll always have access to the latest releases across the full suite of powerful OTTO software.

Live technical support and on-demand tools and training

Access to the OTTO Support Center—home to a vast library of support articles, guides, videos, release notes, training and more.

Proactive maintenance and mission-critical on-site repair

OTTO Care Premium includes annual hardware and software maintenance for every OTTO vehicle in your fleet.

Maximize ROI and minimize TCO with OTTO Care

  • Extend the life of your fleet with proactive maintenance
  • Realize future value from powerful new software features
  • Stay protected from unforeseen repair costs
  • Gain cost predictability with fixed annual billing
  • Keep focused on core operations with OTTO experts by your side
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Flexible options that fit your flow


Designed for non-mission-critical applications, you’ll get access to the latest software and powerful new features.

  • OTTO software upgrades

  • Direct email technical support

  • On-demand tools and resources via OTTO Support Center

OTTO Care Plus+

Protect production-critical processes to keep your fleet producing and processes moving.

  • 24×5 support

  • Live phone and email support

  • Fast response times

OTTO Care Premium

Mission-critical protection including proactive and preventative support.

  • 24×7 support

  • On-site maintenance and repair

  • Fastest response times

OTTO Care Plan Comparison

Features OTTO Care OTTO Care Plus+ OTTO Care Premium
Access to the Latest OTTO Software Releases yes yes yes
Access to OTTO Support Centre yes yes yes
Email Technical Support 8 a.m. to 5 p.m. EST
Mon. – Fri.
24hrs, 5 days a week
Mon. – Fri.
24hrs, 5 days a week
Mon. – Fri.
Phone Technical Support no 24hrs, 5 days a week
Mon. – Fri.
24hrs, 7 days a week
Mon. – Sun.
Powertrain Parts Coverage no yes yes
Priority On-Site Repair Beyond 1-Year Standard OTTO Warranty no no yes
Priority On-Site Fleet Maintenance no no yes